Last updated: August 11, 2024

This privacy policy describes how DETERNEL (the website, we) collects, uses, and shares your personal data during your visits, when you use our services, or purchase from www.deternel.com (the website) or otherwise communicate with us regarding the website (collectively referred to as the services). The use of you/your (etc.) in this privacy policy refers to you as a user of the services, regardless of whether you are a customer, website visitor, or other person about whom we have collected information according to this privacy policy.

We recommend that you read this privacy policy carefully.

Changes to this Privacy Policy

We may occasionally update this privacy policy, for example, to conform to new practices or for other operational, legal, or regulatory reasons. The revised privacy policy will be published on the website, as indicated by the date under “Last updated,” and we will take any other measures required by applicable law.

How we collect and use personal data

In order to provide the Services, we collect your personal data from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal requirements, enforce any applicable Terms of Service for the Service, and protect the Services, our rights, and those of our users and others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term personal data, we mean information that identifies you, relates to you, describes you, or can be connected to you in any way. The sections below describe the categories and specific types of personal data we collect.

Data we collect directly from you

Information that you provide to us via our services may include:

  • Contact details such as name, address, phone number, and email address.
  • Order information such as name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account information such as username, password, security questions, and other information used to protect your account.
  • Customer Support Information, for example, information you choose to share when you communicate with us, such as when you send a message through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to share such information, but in that case, it may be impossible for you to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“cookies”). Usage Data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the Services.

Information we receive from third parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors who collect payment information (e.g., bank account details, credit or debit card details, billing address) to process your payment, distribute your orders, and deliver the products or services you requested, to fulfill our contract with you.

When you visit our website, open or click on emails we send to you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. See also the section below, Third Party Sites and Links.

How we use your personal data

  1. Provide products and services: We use your personal information to fulfill our contract with you, process payments, distribute orders, send messages related to your account and purchases, and manage account functions and features. This may include working with Shopify, which processes data per its privacy and consumer protection policies.

  2. Marketing and advertising: We may use your personal information for marketing and advertising purposes, including sending promotional communications and personalizing website ads. If you’re a resident of the EEA, this processing is based on our legitimate interest per GDPR Article 6(1)(f).

  3. Security and Fraud Prevention: We use your personal data to prevent fraud and maintain website security. If you’re an EEA resident, this processing is based on our legitimate interest per GDPR Article 6(1)(f).

  4. Communicate with you and improve services: We use personal data for customer support and to enhance our services, following our legitimate interest per GDPR Article 6(1)(f).

Cookies

We use cookies to operate and improve our website and services. More information about Shopify cookies can be found here. Blocking cookies may impact functionality.

How we disclose personal data

We may transfer personal data to third parties to fulfill contracts, for legitimate purposes, and for other reasons covered by this privacy policy. Some examples:

  • To suppliers and third-party service providers (e.g., IT management, payment processing, distribution).
  • To business and marketing partners for service and advertising delivery.
  • To affiliates or within our group as part of our legitimate business interests.
  • In connection with a business event (e.g., merger) or legal obligation.

Websites and links belonging to third parties

Our website may link to third-party websites. We are not responsible for their privacy practices or security. The inclusion of such links does not imply endorsement of their content or operations.

Information concerning children

The Services are not intended for children, and we do not knowingly collect personal information about children. If you believe a child has provided us with their personal data, please contact us for deletion.

Security and storage of your data

While we strive for security, we cannot guarantee absolute protection. Please avoid sending sensitive information using insecure methods.

Your rights

Depending on your location, you may have rights regarding your personal data, such as access, deletion, correction, portability, limiting processing, withdrawing consent, and more. You can exercise these rights by contacting us.

Complaint

If you have complaints about how we process personal data, please contact us. If dissatisfied, you may have the right to escalate the complaint to your local data protection authority.

International users

We may transfer your data outside your country. For EEA users, we use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

For questions, please contact us at infodeternel@proton.me.

In terms of applicable data protection legislation, unless otherwise stated, we are the data controller of your personal data.